Frequently Asked Questions

Why would I use Mail Blaster - an email marketing tool ?
Email marketing is more cost effective, and achieves results faster than traditional direct mail marketing. This may be because of its immediate call-to-action, through "buy now" or "sign up now" links that can be directly embedded in the message. It is ideal for anyone looking to increase revenue, boost sales, generate leads, build brand awareness or shorten sale cycles.

How do I start?
Start your email campaign with existing customers and grow your contact list by encouraging recipients to forward your message to others. Include a subscribe button on your Website and ask prospective customers if you can send your newsletter to them.

Can I pay with Paypal?
Yes.

If I cancel my subscription, how long will my account be active?
If you sign up for a monthly or annually subscription, your account will run to the end of the agreed period.

How do I know when my account has been debited?
Our gateway will confirm each debit by email.

What is the refund policy?
As a company policy, we do not provide partial refunds for unused credits. We reserve the right to shut down campaigns at any time, if we feel that you are abusing our system in any way (Be sure to read and understand our Terms of Use).

Do I have to give a credit card to take advantage of the free trial?
No credit card is required when signing up for the free trial.

Can I download the Mail Blaster program and install it?
No, Mail Blaster is a hosted application. It is used online, by logging in with a username and password.

What software do I need to use Mail Blaster?
Any Windows PC with Microsoft Internet Explorer version 5, or higher or with any other browser. No downloads or plugins are required.

Is my credit card data secure?
Credit card payment is processed by PayPal. PayPal is one of the most established companies in payment gateway worldwide today.

Do you sell email address lists?
No. Your address lists, or your login email address lists will never be disclosed to third parties. Mail Blaster does not sell lists of targeted email addresses.

How do I get new subscribers?
The Mail Blaster subscription form builder enables you to collect new subscriptions from a subscribe link on your website.

How do I get my list imported in to my Mail Blaster account?
Mail Blaster accepts your email addresses in .csv (Comma Separated Values) . Simply browse to where the file is saved on your computer and let the Mail Blaster wizard guide you through the import.

Why are people not getting my emails?
Unfortunately, no email service can guarantee 100% delivery. People change email addresses when they move or leave jobs, auto responders are set up when people are on vacation and spam filters trap messages before they arrive based on key words and phrases in the content. Industry averages for delivery rates are 30-40% for business to business newsletters and 10-15% for consumer newsletters according to eMarketer. With Mail Blaster, you are able to see exactly who has opened which email . Without a similar tool, you never have any idea who is receiving the email.

What is Mail Blaster used for?
The Mail Blaster tool is mostly used by corporations, associations, clubs, small businesses and private individuals. The uses are endless, but most people use Mail Blaster to communicate with clients, staff, members, colleagues and relatives or friends. Private use would include invites, announcements, travelogues and family albums. Small businesses might use Mail Blaster for press releases, newsletters, product launches, quotes, letters, proposals and more. Corporations, on the other hand, might have an in house communications department that wants to send out internal newsletters, reports, memos and directives to other offices.

Does Mail Blaster CC (carbon copy) or BCC (blind carbon copy) emails sent to multiple recipients?
No, when sending, each newsletter is addressed and sent individually. This is much more effective. When people see a single stock phrase in the "To" field of the received email, they usually associate it with SPAM.

Can I personalize the emails or use different subject lines?
Yes, we offer a range of personalization functions. You can address the emails to individuals, based on fields you set up. You can also personalize the subject with a data field representing each individual recipient, such as their name.

Can I do scheduled sends with Mail Blaster, choosing the time I wish my newsletter to be sent out?
Yes, scheduled sends are part of Mail Blaster's functionality. They can be sent by hours and days, up to a year ahead.

Does Mail Blaster provide sample newsletters?
Yes, but you are not limited to these. You can design your own or have our designer create one for you. When you create a newsletter, we give you the option to save it as a template. Mail Blaster provides a growing range of templates for different audiences: press releases, invitations, product launches, newsletters, quotes, memos, letters, travelogues, announcements and a series of e-cards relating to holidays or religious holidays.

Can my newsletters contain PDF files?
Yes, a download link to the file from your email will be almost the same thing as an attachment. It is also much more likely to get through corporate firewalls. In the editor, position your cursor and then choose the Internal Link button (next to the table symbol). Upload your attachment to the Pictures folder - now select it in the list by clicking the 'Select'. Enter your link text (e.g. Download it here) and click OK.